pk395 Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") is issued by pk395 ("pk395", "we", "us", "our") and applies to all personal data processed in connection with the pk395 online casino and sports betting platform accessible at pk395.net ("the Platform").

pk395 takes the privacy of its players seriously. We process personal data only for legitimate, specified purposes and in accordance with applicable data protection principles. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a pk395 account, we collect: full name, date of birth, email address, residential address, mobile number, and the username you select. This information is necessary to establish and maintain your account and to comply with our identity verification obligations.

2.2 Identity Verification (KYC) Data

To satisfy our know-your-customer obligations, we may collect copies of government-issued identification documents (such as a CNIC or passport), proof-of-address documents, and evidence of payment method ownership (such as a screenshot of a JazzCash or Easypaisa wallet). This data is processed exclusively for verification purposes.

2.3 Financial Data

We collect records of all deposits, withdrawals, and in-platform transactions. We do not store full payment instrument details such as complete bank account numbers or mobile wallet PINs. Sensitive payment credentials are processed exclusively by our regulated payment service providers.

2.4 Gameplay Data

We record all game sessions, bet histories, wagering patterns, win/loss records, and responsible gaming tool usage. This data is used for account management, fraud detection, regulatory compliance, and the improvement of our services.

2.5 Technical and Device Data

When you access pk395, we automatically collect: IP address, browser type and version, device type and operating system, session timestamps, and pages visited. This data is collected through cookies and similar technologies as described in Section 6.

2.6 Communications Data

Records of your communications with pk395 support, including live chat transcripts and email correspondence, are retained for quality assurance, dispute resolution, and regulatory purposes.

3. How We Use Your Personal Data

pk395 processes your personal data for the following purposes:

• Account operation: Creating, managing, and securing your pk395 account.
• Transaction processing: Processing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT.
• Identity verification: Confirming your identity and age (18+) in compliance with our obligations.
• Fraud and crime prevention: Detecting, investigating, and preventing fraudulent transactions, money laundering, and other prohibited conduct.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying appropriate safeguards.
• Customer support: Responding to your queries, complaints, and support requests.
• Marketing communications: Sending you promotional offers and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time via your account settings.
• Platform improvement: Analysing aggregated usage data to improve the pk395 platform, user experience, and game offering.
• Legal compliance: Meeting our obligations under applicable laws and responding to requests from regulatory authorities.

4. Legal Basis for Processing

pk395 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you as a registered player, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering obligations and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of your data for direct marketing communications, where we are required to obtain your consent prior to such processing. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

pk395 does not sell your personal data to third parties. We share your data only in the following circumstances:

5.1 Payment Service Providers

We share necessary transaction data with our payment partners (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processors) to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and applicable payment regulations.

5.2 Identity Verification Providers

We may engage third-party KYC service providers to assist with identity and document verification. These providers are contractually bound to process your data only for the purpose of verification and in accordance with applicable data protection law.

5.3 Game Software Providers

Game studios and live dealer providers whose games are available on pk395 may receive limited technical data necessary to deliver game content and maintain game integrity. No personally identifiable information beyond what is technically required is shared.

5.4 Regulatory and Law Enforcement Authorities

We will disclose personal data to competent authorities where we are legally required to do so, including in response to court orders, regulatory investigations, or anti-money-laundering reporting obligations.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pk395's business, player data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

pk395 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function, including session management and authentication. These cannot be disabled.
• Performance cookies: Collect anonymous data about how players use the Platform to help us improve functionality and performance.
• Functional cookies: Remember your preferences, such as language settings and login state on trusted devices.
• Analytics cookies: Help us understand user behaviour in aggregate to improve the Platform experience.

You can manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

7. Data Retention

pk395 retains your personal data for as long as your account remains active and for such additional periods as are required by applicable law or legitimate business necessity. In practice, this means:

• Account and KYC data: retained for a minimum of five years following account closure, in accordance with anti-money-laundering regulations.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Support communications: retained for three years from the date of the last communication.
• Marketing consent records: retained until consent is withdrawn and for a reasonable period thereafter to evidence compliance.

Following the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

pk395 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the pk395 Platform.
• Encrypted storage of sensitive data at rest.
• Access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis.
• Two-factor authentication available for all player accounts.
• Regular security assessments and penetration testing of the Platform infrastructure.

No method of electronic storage or transmission is completely secure. While pk395 takes reasonable precautions, we cannot guarantee absolute security. In the event of a data breach that is likely to result in high risk to your rights and freedoms, we will notify you as required by applicable law.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pk395:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data. Many details can be updated directly via your account settings.
• Right to erasure: You may request deletion of your personal data where retention is no longer justified, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. We will cease direct marketing promptly upon receipt of any such objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time via your account settings or by contacting support.

To exercise any of these rights, contact pk395 support via live chat in your account dashboard. We will respond to verified requests within 30 days.

10. Children's Privacy

pk395 is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. Age verification is performed at registration and may be required again at any point during use of the Platform. If we become aware that personal data has been collected from an individual under 18, we will immediately close the relevant account and delete all associated data.

Parents and guardians who believe a minor may have registered on pk395 should contact our support team immediately so that the account can be investigated and closed.

11. International Data Transfers

pk395 operates internationally and your personal data may be processed in countries other than your country of residence. Where data is transferred outside your jurisdiction, pk395 ensures that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data to the same standard as would be required domestically.

12. Updates to This Policy

pk395 may update this Privacy Policy periodically to reflect changes in our data processing practices or applicable law. Material updates will be communicated to registered players via email or on-platform notification at least seven days before they take effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform after any update constitutes your acknowledgment of the revised Policy.

13. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy-related complaint, please contact pk395 via:

• Live chat: Available 24/7 through your pk395 account dashboard.
• Email: support@pk395.net (plain text – not a clickable link).

pk395 will acknowledge privacy complaints within 72 hours and aims to resolve them within 30 calendar days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.